Honing Your Listening Skills

Introduction

📺 Watch the following video from your instructor to learn what you will study in lesson 2.

Lesson Overview

Our goal in this lesson is to improve your listening skills, which are the key to success in your future workplace. The lesson begins with introducing the different types of listening, as well as the listening process. This lesson also covers barriers then strategies to improve your listening skills. It introduces you to situations where you should act as an effective listener and creates opportunities for you to respond as a listener in various situations.

Learning Outcomes

After completing this lesson, you will be able to:

• Differentiate between hearing and listening and recognize the importance of establishing effective communication.
• Identify barriers to effective listening and apply different strategies to improve your listening skills.
• Practice dialogue as a technique to improve your listening skills.